Cross-Cultural Conflict Resolution

Encountering cultural differences is becoming commonplace in today’s business environment. While these differences offer enriching experiences for employees, they can also lead to cross-cultural conflict. In addition, this increasing workforce diversity, both domestically and globally, introduces new business practices whose underlying different value systems often lead to misunderstandings.

IOR’s conflict resolution programs are aimed at uncovering the basic assumptions and perceptions that lead to cultural misunderstandings and conflicts in the workplace.  We can help identify different communication styles and business practices and explain how conflict is managed and resolved within various cultural and organizational contexts.

A typical program offers participants the opportunity to:

• Explore cultural differences and their impact on how conflict is perceived and addressed
• Identify their own preferred personal conflict resolution style
• Learn how to bridge different approaches to conflict resolution in a culturally sensitive way

Cross-Cultural Conflict Resolution programs build a framework for understanding, and successfully responding to, cultural discord in the workplace thus reducing friction and improving work relationships, performance and productivity.